Clients' Complaint

Never underestimate your Clients' Complaint, no
matter how funny it might seem!

>
>
> This is a real story that happened between the
> customer of General Motors
> and its Customer-Care Executive. Pls read on.....
>
>
>
> A complaint was received by the Pontiac Division of
> General Motors:
>
>
> 'This is the second time I have written to you, and
> I don't blame you for
> not answering me, because I sounded crazy, but it
> is a fact that we have a
> tradition in our family of Ice-Cream for dessert
> after dinner each night,
> but the kind of ice cream varies so, every night,
> after we've eaten, the
> whole family votes on which kind of ice cream we
> should have and I drive
> down to the store to get it. It's also a fact that
> I recently purchased a
> new Pontiac and since then my trips to the store
> have created a
> problem.....
>
>
>
> You see, every time I buy a vanilla ice-cream, when
> I start back from the
> store my car won't start. If I get any other kind
> of ice cream, the car
> starts just fine. I want you to know I'm serious
> about this question, no
> matter how silly it sounds "What is there about a
> Pontiac that makes it
> not start when I get vanilla ice cream, and easy to
> start whenever I get
> any other kind?" The Pontiac President was
> understandably skeptical about
> the letter, but sent an Engineer to check it out
> anyway.
>
>
> The latter was surprised to be greeted by a
> successful, obviously well
> educated man in a fine neighborhood. He had
> arranged to meet the man just
> after dinner time, so the two hopped into the car
> and drove to the ice
> cream store. It was vanilla ice cream that night
> and, sure enough, after
> they came back to the car, it wouldn't start.
>
>
>
> The Engineer returned for three more nights. The
> first night, they got
> chocolate. The car started. The second night, he
> got strawberry. The car
> started. The third night he ordered vanilla. The
> car failed to start.
>
>
> Now the engineer, being a logical man, refused to
> believe that this man's
> car was allergic to vanilla ice cream. He arranged,
> therefore, to continue
> his visits for as long as it took to solve the
> problem. And toward this
> end he began to take notes: He jotted down all
> sorts of data: time of day,
> type of gas uses, time to drive back and forth etc.
>
>
>
> In a short time, he had a clue: the man took less
> time to buy vanilla than
> any other flavor. Why? The answer was in the layout
> of the store. Vanilla,
> being the most popular flavor, was in a separate
> case at the front of the
> store for quick pickup. All the other flavors were
> kept in the back of the
> store at a different counter where it took
> considerably longer to check
> out the flavor.
>
>
>
> Now, the question for the Engineer was why the car
> wouldn't start when it
> took less time. Eureka - Time was now the problem -
> not the vanilla ice
> cream!!!! The engineer quickly came up with the
> answer: "vapor lock".
>
>
> It was happening every night; but the extra time
> taken to get the other
> flavors allowed the engine to cool down
> sufficiently to start. When the
> man got vanilla, the engine was still too hot for
> the vapor lock to
> dissipate.
>
>
>
>
>
> Even crazy looking problems are sometimes real and
> all problems seem to be
> simple only when we find the solution, with cool
> thinking.
>
>
> Don't just say it is " IMPOSSIBLE" without putting
> a sincere effort....
> Observe the word "IMPOSSIBLE" carefully... .
>
>
>
> Looking closer you will see, "I'M POSSIBLE"...
>
>
>
> What really matters is your attitude and your
> perception.